Last updated: June 23, 2026
The Gambling Clinic (“The Gambling Clinic,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of the people who visit our website and use our services. This Privacy Policy explains what information we collect through https://thegamblingclinic.com (the “Site”), how we use it, and the choices you have. For individuals who wish to engage in our treatment services, additional privacy information will be detailed in our Consent for Services.
Protected Health Information
As a provider of problem-gambling treatment, we follow state and federal law to protect your confidentiality. While not all information you share with us is considered protected health information (PHI), any PHI you do share with us in the course of seeking or receiving care is handled in accordance with professional ethics codes and law governing licensed mental health professionals, and is described in our separate Consent for Services.
This website is intended for general information and to help you contact us. We make reasonable efforts to keep the general analytics and tracking technologies described below separate from your PHI. Please do not include sensitive health details in website forms, comments, or email. To discuss your care or share health information securely, please contact us directly using the methods at the end of this policy.
Information We Collect
Information you provide to us
When you fill out a contact or consultation form, request information, or otherwise communicate with us through the Site, we collect the information you choose to provide, such as your name, email address, phone number, and the contents of your message.
Information collected automatically
When you visit the Site, certain information is collected automatically through cookies and similar technologies, including your IP address, browser type and device information, pages viewed, links clicked, referring website, and general usage patterns. This information helps us understand how visitors use the Site and how we can improve it.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, and analyze traffic. You can control cookies through your browser settings; disabling them may affect how the Site functions. We use the following analytics providers:
- Google Analytics and related Google products. We use Google Analytics to understand how visitors find and use the Site. Google Analytics uses cookies and similar identifiers to collect information such as pages visited, time on site, approximate location, and device and browser details. We have configured these tools to limit the collection of identifying information, including IP anonymization where available. For more information, see Google’s Privacy Policy and how Google uses information from sites that use its services.
- Microsoft Clarity. We use Microsoft Clarity to capture aggregated heatmaps and session analytics, such as clicks, scrolling, and general navigation behavior, to see how the Site is used and to improve usability. For more information, see the Microsoft Privacy Statement.
These providers process Site usage data on our behalf. We do not authorize them to use this information to identify you personally or to collect your protected health information.
How We Use Your Information
- To respond to your inquiries and provide the information or services you request.
- To operate, maintain, and improve the Site and our services.
- To analyze usage and trends so we can make the Site more helpful.
- To protect the security and integrity of the Site.
- To comply with our legal and regulatory obligations.
We Do Not Sell Your Information
We do not sell, rent, or trade your personal information to third parties, and we do not share it for cross-context behavioral advertising. We do not exchange your protected health information for payment.
How We Share Information
We share information only in limited circumstances:
- Service providers. With trusted vendors who perform services on our behalf, such as website hosting and the analytics providers listed above, who are permitted to use the information only to provide those services to us.
- Legal requirements. When required by law, regulation, legal process, or to protect the rights, safety, or property of our clients, staff, or the public.
- With your consent. When you direct or authorize us to share your information.
Disclosures of protected health information are made only as permitted by applicable federal and Tennessee law, as described in our Consent for Services.
Data Retention
We retain personal information for as long as needed to fulfill the purposes described in this policy, to provide our services, and to comply with our legal, regulatory, and recordkeeping obligations. Clinical and health records are retained according to the timeframes required of licensed mental health providers in Tennessee.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please avoid sending sensitive health information through unsecured channels such as standard email or website forms.
Your Privacy Rights
Depending on your relationship with us and applicable law, you may have the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information, subject to our legal and recordkeeping obligations.
- Opt out of certain cookies and analytics, including through your browser settings and the Google Analytics Opt-out Browser Add-on.
If you are a current or former client, your rights with respect to your protected health information, including the right to access and request amendments to your records, are described in our Consent for Services and are governed by federal and Tennessee law. To exercise any of these rights, please contact us using the information below.
Children’s Privacy
The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children through the Site. If you believe a child has provided us information, please contact us.
Third-Party Links
The Site may contain links to other websites that we do not operate or control. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no common industry standard for responding to these signals, the Site does not currently respond to them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
The Gambling Clinic
Email: tgc@memphis.edu
Phone: (833) 842-8600
Locations: Memphis, Johnson City, and Nashville, Tennessee
